Frequently Asked Questions (FAQs)
1. What products do you offer?
At Allure & Ease, we handpick trendy products and hot picks that cater to everyone. Whether you’re looking for everyday essentials or unique gifts for special occasions like birthdays, Christmas, or anniversaries, we have something for every need and celebration.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within Australia. For international orders, we offer affordable shipping rates to 35 countries worldwide. In some cases, international shipping may also be free, so be sure to check out our current offers!
3. How do I place an order?
Placing an order is simple! Browse through our collection, select your favorite items, and add them to your cart. Once you’re ready, proceed to the checkout page to complete your purchase.
4. How can I track my order?
After your order has shipped, we will send you a tracking number via email. You can use this number to track your order directly on the carrier’s website.
5. Can I modify or cancel my order after it’s been placed?
We process orders quickly, but if you need to make any changes or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request.
6. What is your return policy?
We want you to be completely happy with your purchase! If you’re not satisfied, we offer returns within 14 days of receiving your order. Please ensure the items are in their original condition and packaging. For detailed instructions, refer to our Return & Exchange Policy.
7. Do you have customer reviews for your products?
Yes! We value our customers' feedback. You can find honest reviews on each product page to help guide your purchase decisions.
8. Do you offer gifts for special occasions?
Absolutely! Whether it’s a birthday, Christmas, or any other special event, we offer a selection of gifts designed to make those moments even more memorable.
9. How do I contact customer support?
If you have any questions or need assistance, our Client Services team is here to help. You can reach out to us via our Contact Us page, and we will respond within 1-2 business days.
10. How can I stay updated on new products and promotions?
Sign up for our newsletter at the bottom of the page to stay updated on new arrivals, exclusive deals, and special promotions. Don’t miss out on our best offers!